Tyresse FAQ

Frequently Asked Questions

Q: Is it Safe to order Online at Tyresse.com?

A: YES! Tyresse.com uses state of the art secure servers to safeguard your private information & 3D Secure software to stop scammers purchasing from our website or stealing your information.

Q: Where are you Located?

A: We are located in Manchester, United Kingdom. We also offer complimentary shipping worldwide to over 175 countries. You can view our Delivery & Returns policy here.

Q: Which Payment Methods do You Accept?

A: All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, Maestro, JCB. Pre-Paid Debit Cards PayPal Express/E-cheque Bank/Wire Transfer Credit Cards

Q: How Much is Shipping and How Long Does It Take for Delivery?

A:

UK - Complimentary

Standard Delivery (3-5 Working Days)

Europe - Complimentary

Express Delivery (4-7 Working Days) Our EU customers will not need to pay any duty or VAT to clear customs

USA - Complimentary

Standard Delivery (5-8 Working Days)

Canada - Complimentary

Standard Delivery (5-8 Working Days)

Rest of World (International) - Complimentary

Standard Delivery (5-10 Working Days) Please make sure your shipping details are up to date. If we ship out an order and it is returned due to invalid\incorrect address or recipient not being home on multiple occasions, we will ask the customer provides another payment to cover the re-shipping cost.

Q: What is the production time for Customised and Personalised Designs?

A: We give 6 - 12 weeks estimated production time for all customised designs. Please keep this in mind when placing your Tyresse order.

Q: How Do I Order?

A: Orders can conveniently be placed at Tyresse.com 24/7. It's a fast, easy, and secure process!

Q: My Tracking Number Does Not Work?

A: Please allow up to 24 Hours for the Tracking Number to update. if it still has not updated 

Q: How Long Does The Lifetime Warranty Last?

A: At Tyresse, we are committed to providing the highest standard of jewellery – which is why we offer a Lifetime Guarantee for all purchases of Gold Plated/Vermeil jewellery. If your product is damaged, fades, or stops working under normal wear, the Guarantee entitles you to a one-time replacement of the piece - free of charge. This Warranty is voided on any user damage issues (i.e: scratches, intentional breakage, water damage).

If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.

All of our Customized Necklaces are guaranteed under our Lifetime Warranty. This warranty entitles you to a one-time repair of the piece - free of charge. Tyresse will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on any user damage issues (i.e: water damage, accidental breakage, etc). There is a £60 GBP repair fee if you encounter future problems, only for repairable items.

Q: I didn't receive my order but the tracking says delivered?

A: Tyresse is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbours or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim with the shipping provider. Based on the outcome of the claim, we may or may not be able to replace your order.

Q: Is Your Jewellery Made With Real Gold/Silver/Rhodium?

A: Yes, we only use 18k - 24K yellow gold, real .925 sterling silver, and genuine white/black rhodium. All of our products are thoroughly tested for quality and durability before, during, and after production.

Q: What is your returns/refund policy?

A: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items can only be returned if they meet one or all of the following

  • If the item is damaged or faulty due to our own error then you are eligible for a return, exchange.

  • if the item was sent in the wrong size

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Mouth Jewellery is not eligible for a refund for hygiene reasons. Only regular priced items may be refunded\exchanged, unfortunately, sale items cannot be refunded. Unless it is damaged due to our own error, we sent the incorrect product/s or if the product you received is the incorrect size

Click Here To Return Your Item/s.

Q: How should I store my jewellery?

A: Jewellery should be kept dry. If your jewellery is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewellery with rubber products. Always remove your jewellery when applying colognes, perfumes, or other chemical products.

Chlorine, especially at elevated temperatures, can permanently damage or discolor your gold jewellery. Gently clean your gold or vermeil jewellery with a soft polishing cloth. Be sure not to over-polish jewellery, especially vermeil, because it can damage the finish.

Click Here For More On Caring For Your Jewellery.

Q: What makes your jewellery different from any other brands?

A: Our gold plated products are finished using the same quality specifications as our vermeil jewellery. The process we use is the highest quality plating available. This process allows our gold plated jewellery to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products never fade, tarnish or break.

General name change questions

Q: Why have you changed the name of the company?

We’ve been doing a lot of thinking about our brand mission and impact on the world. We’ve realised that while urban hiphop jewellery will always be a core part of our products, our brand has already exceeded a regular jewellery brand and the Tyresse brand, better supports the vision than Drip Store. So we’ve made the Decision to become Tyresse.

Q: What happens to the name Drip Store?

We will now be referring to the company as Tyresse and all our future products and packages will be part of the Tyresse Brand.

Is this part of a take over or change in management? No, we’re exactly the same people we’ve always been. There’s been no change to management or ownership. We still have the same values and will still be extremely focused on our relationships with people, product quality and customer service. We just believe that our new name is more representative of our vision for the future and this is the next step in our journey.

Q: Does this change or affect my Lifetime warranty?

No, Tyresse will continue to hold your original lifetime guarantee under the same terms and conditions as Drip Store.

Q: Will all your contact details change?

We will all now be moving to Contact@Tyresse.com please look out for emails from Tyresse! (it’s us) But don’t worry if you send an email to a Drip Store email address by mistake - it will still get to the right place. If you’re in any doubt about the best way to contact us, please visit our website Tyresse.com.

Q: What is the difference between Drip Store Worldwide and Tyresse?

Tyresse is Fashion brand focused on innovating design with high quality matierals using eco friendly and sustainable matierals where possible, this includes fashion jewellery, high jewellery, Women's wear and Men's wear. Drip Store Worldwide is an urban hiphop jewellery brand focused on providing the highest quality urban jewelry designs. Note: Tyresse will still offer fashion jewellery.

Q: I can't find the answer to my question?

If we are unable to answer your question, please visit the messenger tab and provide us with the question and how we can assist you. We will respond to the request within 24 hours during business hours. You may reach out to us directly at Contact@Tyresse.com, be sure to include your name, order number, and any other important information that will allow us to better serve your request.